Help Desk

1300 015 153 OR  (Monday – Friday,  8.30am – 5.30pm AEST)

The Software Support Team are the Databuild experts, and are able to provide you with knowledge, advice and troubleshooting both over the phone, and by email enquiry.

The helpdesk is staffed between the hours of 8.30am – 5.30pm AEST. We also provide an out of hours voicemail and email service. Please leave a message along with a contact phone number and we will call you back as soon as possible. Please note that at certain times of the year due to the high volume of calls and emails received, you might experience a delay before we can respond.

In the times outside of these staffed hours, you can look in the application help in Databuild or view our video tutorials via YouTube.

The Support Team can help you:

  • Quickly resolve even the most complex software and system related issues and questions to keep you and your operations functioning efficiently
  • Increase the efficiency of your system and day to day tasks
  • Reduce system complexity
  • Assist with skills constraints
  • Provide expert assistance
  • Be able to point you in the right direction if you require additional resources to assist with your queries 

To contact the helpdesk:

Phone: 1300 015 153